Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

You can contact us on: info@brionygreenhill.com

What information we collect, use, and why

We collect or use the following information to:

1. Provide and improve products and services for customers

2. Operation of customer bookings and accounts

3. Information updates or marketing purposes

The information we collect can be:

• Names and contact details (sometimes including addresses)

• Gender & Pronoun preferences

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Usage data (including information about how you interact with and use our website, products and services)

• Purchase or service history

• Marketing preferences

• Information relating to compliments or complaints

• Video & Audio recordings (express permission is always saught before collecting any recordings)

• Website and app user journey information

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information are:

1. Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

2. Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.

Where we get personal information directly from you.

How long we keep information

Your information is kept for a minimum of 12 months.

Who we share information with

We never share your information with any third parties that aren’t directly link to the provision or promotion of our services.

Others we share personal information with

• Organisations we’re legally obliged to share personal information with

• Suppliers and service providers of Briony Greenhill

• Professional consultants (people Briony employs in order to be able to provide her services)

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK.  For example Briony employs the services of a Personal Assistant that is based in the USA. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

Last updated: 20 January 2025